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Boston’s City Hall to Go


City Hall to Go

This is a good example of:

taking city hall to the streets in a food truck inspired mobile van

Summary:

City Hall To Go visits Boston’s neighborhoods throughout the year, offering a select menu of city services directly to constituents. The truck can also be deployed to special events, block parties and street festivals, as well as select seasonal services as resident needs shift throughout the year.

Narrative:

Launched at the end of 2012, City Hall to Go takes government services to the people. Given Boston’s large footprint (50 square miles), the truck helps reach people who otherwise have a long trip to conduct business at city hall.  The truck is a renovated bomb squad truck and was the first of its kind. According to the Office of New Urban Mechanics, more than 20 cities have adopted the idea.

Features:  City Hall to Go offer a select list of common services, as well as computers and internet connectivity:

City Hall to go menu

Service Menu – Click to enlarge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Marketing

  • Twitter handle – @CityHalltoGo
  • Map showing location (Track the Truck)
  • Calendar
  • Request to have City Hall to Go attend events (weekends)
  • Staff interact outside of the truck to increase attention and service delivery.

Key Quote:

“We want to make it as easy as possible for residents to get personal, timely service from their city,and the truck helps us to do just that for a whole new set of constituents.” Thomas Menino

URL link to Main Resource:

http://www.cityofboston.gov/cityhalltogo/default.asp

Project Location :

Boston, MA U.S.

Development Context:

Urban

Stage:

Ongoing

Stage:

City of Boston, Office of New Urban Mechanics

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